Refund Policy

Refund and cancellation terms for SEOReport plans, report credits, and developer API access.

Last updated: October 3, 2026

Refund policy at a glance

  • Paddle handles customer service inquiries and refund processing for our paid orders.
  • You can request a refund of a first subscription payment within 14 days of the charge.
  • Refunds are paid through Paddle. You can start a request with Paddle or with our support team.
  • Duplicate charges, mistaken charges and reports we failed to deliver are always reviewed, and your statutory rights are not affected.

Who you are buying from

SEOReport is operated by Granis AI Ltd. (British Virgin Islands, company number 2215734). Paid orders are sold through Paddle.com as Merchant of Record, so Paddle's name appears on your receipt and card statement.

How refunds are handled

Paddle is the Merchant of Record for our paid orders and processes every refund. You can request a refund through Paddle, using the link in your receipt or the customer portal for your order, or by emailing our support team, who will review the request and coordinate the refund with Paddle.

Refund rules

1

Reports bought individually

Reports bought individually, before plans replaced single-report purchases, can be refunded on request within 14 days of purchase, in particular for duplicate purchases, delivery failures, or a report that could not reasonably be accessed or used.

2

Subscriptions

You can request a refund of the first payment for a plan within 14 days of the charge. Requests about later renewal charges are reviewed case by case, for example when a renewal was not used.

3

Duplicate or mistaken charges

If you believe you were charged in error, contact Paddle or our support team promptly with your order details so the charge can be reviewed and corrected.

4

Report credits and API access

Credits and API access are part of your plan, so refunds follow the subscription rules above. Credits never roll over: unused credits end with their month (UTC). A refund ends the plan access and unused credits of the period it covers; reports you have already received are not removed from your account.

5

Reports we could not deliver

If a report fails, first run the same site again in the same month: the retry does not use another credit. If it still cannot be delivered, contact support and we will review a refund or another remedy with you.

6

Your statutory rights

Nothing in this policy limits the rights you have under the consumer law that applies to you. Paddle's own refund policy also applies to the orders it processes.

Cancellation policy

  • You can cancel a subscription at any time from your account, through the Paddle customer portal for your order, or by asking our support team.
  • Cancellation stops future renewals. Your plan and its remaining credits stay active through the end of the period you have already paid for, and the reports you have received remain available afterwards.
  • Cancelling at the end of a period is separate from a refund: a refund ends access for the refunded period straight away.

Need help with a refund or cancellation?

For policy questions, email [email protected].